Case Studies

Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance, serving hundreds of home care businesses across North America. Home Care Pulse has become the top resource for business development, agency certification, Best of Home Care awards, and industry research, including the Annual Home Care Benchmarking Study.

“I’m really impressed by what the system can do from a technical side. It fit our particular needs well where we have limited IT resources, sensitive data, and complex business and data rules that need to be centralized and integrated with other systems. The fact that it makes forms and API endpoints automatically is a HUGE time/complexity saver. The debugging, saved data samples, and unit testing are also big wins over other systems I’ve tested.”
Jason Hamilton, Director of IT, Home Care Pulse

$200k Savings in FTE Developer Headcount

Elimination of human error and repetitive tasks allowing Senior Management to focus on the actual business process

Time savings in implementing Decisions (3 months) vs coding the solution themselves (a year and a half)


Pantheon is an investment management group focusing on private equity, infrastructure and real assets with 35 years of investment experience in private markets. They operate from offices in New York, San Francisco, London, Hong Kong, Seoul and Bogota, with representation in a number of other key markets. They employ approx. 220 staff, 70 of which are investment professionals. Pantheon has $47bn total assets under management.

We were looking for a best of breed solution that would reduce our reliance on specialized skill sets. We found that Decisions is very approachable for any .NET developer who needs to add workflow capability to an existing .NET application.
Paul Jones, IT, Pantheon

3X Increase in Development Efficiency for Workflows

Improved Support for Complex Workflow Projects

Reduced Reliance on Specialized Resources

Decisions-Case Study -Pantheon

As one of the largest privately owned banks in the US with over $14 billion in assets, this Decisions customer offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. A division of the bank specializes in mortgage servicing. The initial implementation of Decisions targeted processes within the mortgage servicing division.

Decisions became the platform to beat for several reasons:
1) the platform could be highly customized,
2) complex rules could be built and managed efficiently,
3) software could be developed by business analysts without the need for trained programmers, and
4) Decisions can easily connect to other systems and platforms, and those platforms can also interact with Decisions.
Business Analyst, Privately Held Bank

50%+ Lower Development Costs

6 FTE Headcount Automated/Reassigned

Reduced Risk in Highly Regulated Processes

Decisions-Case Study-MortgageServicing

Specializing in custom cabinets and countertop design, including installation of those products, The Legacy Cabinet Company (“TLCC”) is a regional distributor operation in both new residential and commercial construction, as well as custom remodeling projects. TLCC’s headquarters are in Niceville, FL with fifteen additional locations across the southeastern, US.

“The increased visibility and access to our sales information is allowing us to make quicker business decisions with reliable data. Our sales force has embraced the ease of use and ability to access their information.”
– Charlie Agnew, Chief Executive Officer, The Legacy Cabinet Company

20% Order Entry Efficiency Improvement

35% Order Entry Quality Improvement

100% Reduction Pre-entry

Quotation Reviews

Decisions and Configurable Mgmt Case Study-The Legacy Cabinet Company

Decisions is a no-code, seamlessly integrated workflow and rules platform. Entire workflows with any combination of human and data-driven interactions and rules are built graphically, without code. The Decisions rule engine is the most robust in the industry, providing users with a code-free way to build even the most complex types of rule sets.

“At that point, I thought, challenge accepted. I realized we could do this. We could build the Learning Management System utilizing Decisions much, much quicker and we’d be able to build something that we actually WANT to use, not something that we HAVE to use. If we purchased a Learning Management System that didn’t meet our requirements, we would be stuck with their features; good AND bad. Decisions gives us the control to make something we are excited to use without compromising on the feature set.”
Nico Janssen, Professional Services Manager, Decisions

20 Days to build the LMS with the exact requirements

Within the first month of launch there were 130 certifications and 238 registered learners in the LMS with zero failed customer authentications

Ability to quickly and effectively conduct project evaluations